Troubleshooting: Upload Errors

Modified on Thu, 05 Jan 2023 at 02:16 PM

When uploading a file, a variety of errors can occur if the file is not formatted correctly. Below is a list of errors that could be received upon uploading a file.

Error Type	Error Message	Possible Solutions
Parsing Errors	- Parsing failed on record - Gigasheet could not identify a parser for your file	Parsing errors can occur for a multitude of reasons. Gigasheet supports 17,000 columns, flattening JSON files can lead to "wide files" occurring. Sometimes a JSON file ends mid-array or a malformed data record. Review you data for proper format.
ZIP/Archive Errors	- zip: unsupported compression algorithm - zip: not a valid zip file	If this error occurs, please attempt to unzip your file and reupload it. This can also occur when a third-party program/software is used such as 7-zip.
File Errors	- file exceeds the max number of columns: ____ - File is empty - Error creating table - Unsupported file type	File exceeds columns could indicate a problem within a JSON file. Each nested value may get parsed as a separate column value, which can cause the # of columns in a file to increase. The file is empty indicating nothing exists on the file. Please open the file in its native format and review if values appear. Unsupported file type means a file type was uploaded that is not support. Review file types articles
Encoding Error	- Your file appears to be encoded in _________, but Gigasheet does not yet support this encoding, so please try converting the file to UTF-8 and uploading again	Review encoding error (break those two articles out)
Archive Errors (merge)	- Nested archives are not supported - Archives that contain encrypted files are not -archive exceeds 100 file limit	- archive exceeds 100 file limit: cannot zip over 100 files
Other	- Internal Server Error	- Contact Gigasheet support if this occurs